Domestic Order Information
Please note that we reserve the right to review all orders placed on our site. Once your order has been submitted you will receive an email notification indicating the status of your order. If your order is under review you will receive a subsequent email indicating the results within one business day. We unfortunately will not have an update prior to that time.
Once your order is confirmed, our Client Services team will be glad to provide order status information for you. Please contact us at firstname.lastname@example.org or 888-472-2383.
DVF.com accepts the following Payment Methods: American Express, MasterCard, Visa, DVF gift cards, DVF virtual gift certificates. Additionally, you can conveniently choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once the transaction is complete, you will then return to DVF.com. For information about our gift cards, please click here. Please note, we do not charge your credit/debit card until your order ships.
Cancel/Change Your Order
Please note, we are unable to accept any changes or cancellations to your order once it has been confirmed. You will receive an email at that time.
For all other inquiries, please contact Client Services at email@example.com or 888-472-2383. We will do our best to accommodate your request.
CUSTOMS | ALL COUNTRIES EXCEPT US, UK, and EUROPEAN UNION COUNTRIES
Please note that you will be responsible for any import duties placed upon the package by your country and UPS brokerage fees for customs clearance. These fees will be COD. Because taxes and duties vary by country, DVF.com cannot determine what these fees will be. For more information, please contact your local customs office. For shipments to Brazil, according to Brazilian regulation (IN1073) shipments can only be submitted to customs clearance if the consignee TAX ID is noted on the import declaration (DIRE). TAX ID must be apprised on the invoice.
DVF.com is not responsible for any foreign customs, duties, or brokerage fees that may be applied after shipment. Please check with your local customs agent and UPS before ordering from DVF.com. If you decide to refuse any shipments from DVF.COM, you are responsible for the original shipping charges to you, any duties, taxes, customs charges, and brokerage fees that are incurred on the package (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund.
SALES TAX | UNITED STATES
DVF.com does not currently charge sales tax for items being delivered to any U.S. state with the exception of Arizona, California, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Nevada, New Jersey, New York, Pennsylvania, Texas and Washington state where customers are subject to their respective sales tax.
By purchasing goods from DVF.com, you agree that the offer and sale of those goods takes place in, and will be governed exclusively by the laws of, the State of New York. You also agree that any legal or equitable claim against DVF.com arising from or related to your purchase must be brought in the city, state or federal courts located in New York County, New York and you consent to the exclusive jurisdiction and venue in such courts.
VAT TAX | EUROPE
Residents of the Belgium, France, Germany, Great Britain, Ireland, Italy, and Spain will be subject to their country's respective VAT. All other countries will be required to pay Netherlands VAT.
If you have a promotion code for DVF.com, you must enter it in the Promo Code box at checkout once you are ready to make a purchase. Promotion codes cannot be applied to previous purchases and some exclusions apply. Promotion codes can not be used to purchase Gift Cards or Virtual Gift Certificates.
Need help ordering?
We'll be glad to help you place your order! Please contact us at firstname.lastname@example.org or 888-472-2383 for assitance.
Please Note: All DVF garments are produced in US sizing. The size conversions for United Kingdom and Europe are suggested fits. Because sizing and cut will vary between fits, please use this chart as a general guide. If you are between sizes or need assistance selecting the proper size, please contact Client Services.
Domestic Shipping Options/Rates
We ship to Hawaii, Alaska and other U.S. territories. We cannot guarantee overnight shipping to Hawaii, Alaska and other U.S. territories. Shipping is not available to post office or APO/FPO boxes.
We offer UPS Standard, UPS Two Day, and UPS Next Day delivery services. Please call 1-888-472-2383 for additional information on shipping. Please note, orders must be confirmed before 1 PM ET for same-day shipping for Two Day and Next Day delivery. Orders confirmed after 1 PM ET will be shipped the following business day. Shipping does not reflect holiday delivery schedule. Shipping times may vary due to availability of merchandise.
U.S. SHIPPING INFORMATION
|Order Processing||Estimated Delivery|
|UPS Ground||$0||Please allow 24 business hours for orders to be accepted and fulfilled.||Order is delivered within 7-10 business days from the time the order is placed.|
|UPS Two Day Delivery||$15||Orders must be accepted before 1 PM ET for same-day shipping.||Order is delivered 2 business days after processing if accepted by 1pm ET.|
|UPS Next Day Delivery||$25||Orders must be accepted before 1 PM ET for same-day shipping (excluding holidays).||Order is delivered 1 business day after processing if accepted by 1pm ET.|
Do you ship to...
Below is a list of our four websites and shipping countries. If your shipping country isn’t listed at the appropriate website's checkout, please contact Client Services at email@example.com or 888-472-2383 for assistance in placing your order.
Ships to the United States
Ships to the United Kingdom
Ships to all European Union countries
Ships to all other countries
DVF.com offers FREE returns within 30 days
If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, with all tickets attached, and a copy of your packing slip with reason for return within 30 days of receiving your item(s) for a refund. Items with any tag removed cannot be accepted and will be returned to the customer. Merchandise that is found to be worn or damaged will not be refunded. Returns will not be accepted after 30 days. Please allow up to 3-5 business days to see the refund in your account. Refunds are only issued to the original form of payment.
To be eligible for return, swimwear must be unworn with tags and sanitary liner attached. Swimwear must be returned in the original packaging to be accepted.
Footwear must include the original shoe box in its original condition, without postal labels.
CLICK HERE to initiate your online return and print a shipping label.
Once your package is ready for shipment, you may drop it off at the nearest UPS location.
CLICK HERE to find nearest drop off location. *In order to expedite the return process please drop off your return package at a UPS location.
Returns will be processed within 2 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.
Return to DVF Retail Shop
Items purchased on DVF.com may be returned to any full price United States Diane von Furstenberg boutique for Exchange or Store Credit within 30 days of purchase date. In Store returns will only be accepted and processed upon presentation of an original receipt from DVF.com. Store Associates will send the returned merchandise back to our warehouse free of charge. You will receive your refund once we receive the merchandise back to our warehouse and process the return. Returns sent from the stores may take up to 2 weeks to process.
We refund the cost of the returned merchandise within 2 business days of receipt to our warehouse and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 3-5 additional business days to post the refund to your account.
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