International Order Information

Shipping Rates

For shipping internationally, just visit our international landing page, select your destination and currency, add items to your DVF Shopping Cart and then click on the Checkout button. We will calculate in your preferred currency, including any applicable duties, taxes, and shipping rates as determined by the destination's customs authority and Borderfree.

Borderfree is a global ecommerce solution that allows us to present prices in the same currency of the customer’s choice, competitive international shipping costs, and the lower possible order total. The Borderfree solution allows us to provide a elevated shopping experience to our international customers, so that you can buy from us with certainty.

Click here for all International Shipping FAQs.

Gift Cards

Gift Cards are not available for sale or redemption on international orders. All Gift Card or Virtual Gift Card purchases must go through the US shipping site.

Delivery Times

  • Order must be placed by 1 PM (ET) to be shipped the same day.
  • Not available for all items on the site. See product details for any shipping restrictions.
    For more information, click here read about Shipping Restrictions.
Region Countries and Territories Delivery Time Estimates
Canada Canada Standard: 4 - 12 business days
Express: 3 - 7 business days
Europe Albania, Faroe Islands, Greenland, Holy See (Vatican City), Kosovo, Russian Federation, Saint Pierre and Miquelon Express: 5 - 9 business days
Armenia, Belarus, Falkland Islands (Malvinas), Gibraltar, Guernsey (UK), Iceland, Jersey (UK), Moldova, Montenegro 6 - 10 business days
Isle of Man 3 - 6 business days
Andorra, San Marino, Serbia 4 - 7 business days
Bosnia and Herzegovina 4 - 9 business days
Georgia, Ukraine 5 - 10 business days
Liechtenstein, Macedonia, Monaco, Norway, Switzerland, Turkey 4 - 8 business days
Australia, Asia & Pacific Australia, New Zealand Standard: 7 - 15 business days
Express: 5 - 9 business days
Bangladesh, Brunei, Cambodia, Maldives, Micronesia, Pakistan, Papua New Guinea 6 - 10 business days
Fiji, French Polynesia, Myanmar 5 - 8 business days
Christmas Island, Cocos (Keeling) Islands, India, Indonesia, Philippines, South Korea, Sri Lanka 5 - 9 business days
Samoa, Taiwan, Wallis and Futuna 4 - 8 business days
Tanzania 3 - 10 business days
Bhutan, Cook Islands, Kiribati, Laos, Nauru, Nepal, New Caledonia, Niue, Palau, Solomon Islands, Tonga, Tuvalu, Vanuatu 6 - 9 business days
Latin America, South America & Caribbean Bahamas 3 - 8 business days
Antigua and Barbuda, Bolivia, Brazil, Cayman Islands, Dominica, Grenada, Guyana, Mayotte, Netherlands Antilles, Paraguay, Peru, Saint Barthélemy 5 - 9 business days
Aruba, Bermuda, Guadeloupe, Martinique, Montserrat, Saint Kitts and Nevis, Saint Lucia, Turks and Caicos Islands 5 - 11 business days
Anguilla, Barbados, Belize, Bonaire; Sint Eustatius and Saba, British Virgin Islands, Chile, Colombia, Costa Rica, Curaçao, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Vincent and the Grenadines, Sint Maarten (Dutch side), Trinidad and Tobago, Uruguay 4 - 8 business days
Sao Tome and Principe, Suriname, Timor-Leste 6 - 10 business days
French Guinea 7 - 12 business days
Africa & Middle East Bahrain, Egypt Standard: 7 - 14 business days
Express: 5 - 9 business days
Saudi Arabia, United Arab Emirates Standard: 7 - 14 business days
Express: 4 - 8 business days
Jordan, Kuwait Standard: 7 - 14 business days
Express: 6 - 10 business days
Oman, Qatar Standard: 7 - 14 business days
Express: 5 - 9 business days
Libya, Reunion 5 - 13 business days
Benin, Burkina Faso, Ethiopia, Gabon, Gambia, Kenya, Lebanon, Mali, Mauritius, Rwanda, Senegal, Sierra Leone, Togo, Uganda, Yemen 5 - 8 business days
Algeria, Azerbaijan, Burundi, Congo, Democratic Republic of the, Congo, Republic of the, Ghana, Ivory Coast, Lesotho, Malawi, Namibia, Seychelles, South Africa 5 - 9 business days
Cameroon, Kazakhstan, Liberia, Mozambique, Niger, Nigeria, Zambia, Zimbabwe 5 - 10 business days
Chad, Eritrea, Guinea, Guinea-Bissau, Madagascar, Somalia, Swaziland, Tunisia 6 - 9 business days
Afganistan, Angola, Botswana, Cape Verde, Comoros Islands, Equatorial Guinea, Kyrgyzstan, Mauritania, Tajikistan, Uzbekistan 6 - 10 business days
Central African Republic, Djibouti 6 - 11 business days
Iraq 6 - 13 business days
Israel, Morocco 4 - 8 business days

Additional Destinations

If you would like to have your online order shipped within the USA, but BILLED to an international address, please shop as a US customer through the US shipping site and enter the appropriate billing information at checkout.

Returns

If you choose to return an item for any reason and the item is presented in saleable condition, you will receive a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order. Merchandise will not be accepted more than 30 days after the original purchase.

CLICK HERE to initiate your online return. Once initiated a member of our client services team will reach out to you within 24 hours to provide shipping label and further instructions.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Duty & Tax

Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the destination of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary and will be determined and guaranteed by Borderfree (the company that partners with dvf.com to handle online international shipping) during your checkout.

FAQs

Q: Can my order be delivered internationally?

A: Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in many countries and territories. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.

Q: What is Borderfree?

A: Borderfree is a global ecommerce solution that allows us to present prices in the same currency of their choice, aggressive international shipping costs, and the lower possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty.

Q: How will I know how much my order will cost?

A: Please add items to your basket and continue to check out. BorderFree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Q: Are there any additional costs that will be due upon receipt of my order?

A: As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you'll be billed by Borderfree, and there will be no additional costs due upon delivery.

Q: What currencies does Borderfree support?

A: Currently, Borderfree supports billing in 60+ global currencies. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

Q: I live in the United States. Can I use Borderfree to ship an order internationally but pay in US dollars (USD)?

A: Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a US credit card. This also works if you're an American traveling or living abroad.

Q: What payment options does Borderfree support?

A: Currently, Borderfree supports Visa®, MasterCard®, American Express®, Discover, Diners Club International, China UnionPay (credit cards), PayPal®, PayPal Express®, Alipay®, JCB® (Japan), Interac Online®, iDEAL®, SOFORT Banking, QIWI, SafetyPay.

Q: What are my international shipping options?

A: The following is an estimated delivery for our international orders. You will be quoted a specific estimated delivery at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destinations Delivery Time Estimate
Canada 1-8 business days
Australia and New Zealand 3-7 business days
Mexico 2-6 business days
Central America and the Caribbean 2-7 business days
South America 2-8 business days
Europe 2-8 business days
Republic of Korea 3-8 business days
Asia-Pacific 3-7 business days
South Asia 3-7 business days
Africa and the Middle East 3-10 business days

Q: How much does international shipping cost?

A: International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.

Q: When am I billed?

A: Your credit card or PayPal account will be billed by Borderfree when your international order is shipped. If you pay using Alipay, Interac Online, Qiwi, iDeal, Sofort Banking, or SafetyPay, you will be billed once your order is placed.

Q: How much duty and taxes are charged on international orders?

A: Duties (or Customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

Q: Are there any items that cannot ship to my country because they are restricted?

A: If for some reason, there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process. Fish & Wildlife products can currently be shipped via DHL Express only and require special export permits from the US Fish & Wildlife Service. When adding one of these products to your DVF Shopping Cart, the checkout automatically returns DHL Express as the only shipping option. In addition, a Fish & Wildlife permit fee will appear in the subtotal of your order. Due to the Fish & Wildlife declaration export fee please allow an additional 1-3 days for your delivery.

Q: Do you ship to APO/FPO boxes?

A: Shipping is not available to Post Offices or APO/FPO boxes.

Q: How can I track my international order?

A: You can track the progress of your international package(s) here.

Q: What will my credit card statement say?

A: Upon dispatch of your DVF order, your credit card statement will reflect charges from "BF*DVF".

Q: Who should I contact if I have questions relating to my order after I have made a purchase?

A: Please contact us at clientservices@dvf.com or call 1.888.472.2383 and Client Services will gladly assist you with any questions relating to your international order. Client Services is unavailable weekends and certain holidays.

Q: Can I purchase or redeem international gift cards?

A: We do not currently support the sale or the redemption of gift cards to international customers or for internationally-shipped orders.

Q: What is your return policy for international orders?

A: If you choose to return an item for any reason and the item is presented in saleable condition, you will receive a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order. Merchandise will not be accepted more than 30 days after the original purchase.

CLICK HERE to initiate your online return. Once initiated a member of our client services team will reach out to you within 24 hours to provide shipping label and further instructions.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Q: Do you accept exchanges?

world.dvf.com does not accept exchanges at this time, however, you may return your item for a refund, and place a new order for the item of your choosing.

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